Refund Policy

Last updated: June 4, 2026

90-Day Money-Back Guarantee — If you're not completely satisfied with your VitrexPro for any reason, return it within 90 days of delivery for a full refund. No questions asked.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 90 days of the delivery date
  • The item must be in its original or reasonable condition
  • You must provide proof of purchase (order number or confirmation email)

We accept returns for any reason — defective product, not as described, changed your mind, or simply unsatisfied.

2. How to Initiate a Return

Contact our support team:

  • Email: support@vitrexpro.com
  • Subject: Return Request — Order #[your order number]
  • Include your name, order number, and reason (optional)

We will respond within 24–48 business hours with return instructions.

3. Refund Process

Once we receive and inspect your return:

  • We will notify you by email that your refund has been approved
  • Refunds are issued to your original payment method within 3–5 business days
  • Allow an additional 2–10 days for the amount to appear on your statement

4. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund — your choice. You do not need to return a defective item.

5. Wrong Item Received

Contact us immediately at support@vitrexpro.com. We will ship the correct item and cover all return shipping costs.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days, check with your bank first. If the issue persists, email us at support@vitrexpro.com.

7. Return Shipping

For returns due to defect or our error — we cover return shipping entirely. For change-of-mind returns, a return shipping label will be provided and the cost may be deducted from your refund (typically $5–$10 depending on location).

8. Contact

Questions? Email us at support@vitrexpro.com — we respond within 24 hours, Monday through Friday.

Frequently asked questions

The product
How long before I feel relief?

Most women feel the heat within the first minute or two. For cramp relief, the combination of heat and vibration usually kicks in within 5 to 10 minutes. The feedback we hear most is that it works faster than anything else they've tried.
Can I wear it under my clothes?

Yes. That's the whole point. It sits flat against your body and fits under normal clothes without showing. Women wear it to work, on public transport, at the gym, on nights out. Nobody can tell.
How long does the battery last?

Between 2 and 3 hours depending on the heat level you use. Enough to get through a work morning or a long journey. It charges via USB so you can top it up anywhere.
Is it safe to use every month?

Completely. Heat therapy for period pain has been used for decades. PeriodEase has an auto-shutoff after 30 minutes so you never have to worry about overheating, and the temperature stays within a safe range throughout.
Will it fit me?

The elastic strap is fully adjustable and fits waist sizes from 60cm to 110cm. It works for most body types and stays secure whether you're sitting, standing, or moving around.
Can I use it for back pain too?

Yes. Many women use it for lower back pain during their period. You can position it wherever the discomfort is worst, lower abdomen or lower back.

Shipping & orders
How long does delivery take?

Orders are processed within 24 hours. Delivery to the US/UK/AUS typically takes 3 to 5 business days. You'll receive a tracking link by email once your order ships.
Is shipping really free?

Yes. Free shipping on all orders, no minimum spend, no hidden fees.

Returns & guarantee

What if it doesn't work for me?

You have 60 days to try it. If it doesn't do what we say it does, you get a full refund. No forms, no hassle.
How do I request a refund?

Just email us at contact@period-ease.com within 60 days of receiving your order. We'll sort it out within 48 hours, no questions asked.