Terms of Service

Last updated: June 4, 2026

Please read these Terms carefully before using vitrexpro.com. By accessing or purchasing from our store, you agree to be bound by these terms.

1. General

VitrexPro is operated by Hello Network LLC, a Wyoming limited liability company. These Terms govern your use of our website and the purchase of products. We reserve the right to update these Terms at any time. Continued use of our store constitutes acceptance of any changes.

2. Products

All product descriptions, images, and prices are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. Product images are for illustrative purposes and may vary slightly from the actual item received.

3. Pricing & Payment

All prices are displayed in the currency of your region. Payment is processed securely — we do not store payment card details. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

4. Orders & Fulfillment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. You will receive an email confirmation once your order is accepted. Orders are typically processed within 1–2 business days.

5. Shipping

We offer free standard shipping on all orders. Estimated delivery times:

  • United States: 3–7 business days
  • United Kingdom: 3–7 business days
  • European Union: 3–7 business days
  • Australia: 5–10 business days

Delivery times are estimates only. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.

6. Returns & Refunds

We offer a 90-day money-back guarantee on all orders. Please refer to our Refund Policy for full details.

7. Intellectual Property

All content on this website — including logos, images, text, and product descriptions — is the property of VitrexPro and may not be copied or used without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, VitrexPro shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms shall be governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved through binding arbitration or in the courts of Wyoming.

10. Contact

Questions? Email us at support@vitrexpro.com

Frequently asked questions

The product
How long before I feel relief?

Most women feel the heat within the first minute or two. For cramp relief, the combination of heat and vibration usually kicks in within 5 to 10 minutes. The feedback we hear most is that it works faster than anything else they've tried.
Can I wear it under my clothes?

Yes. That's the whole point. It sits flat against your body and fits under normal clothes without showing. Women wear it to work, on public transport, at the gym, on nights out. Nobody can tell.
How long does the battery last?

Between 2 and 3 hours depending on the heat level you use. Enough to get through a work morning or a long journey. It charges via USB so you can top it up anywhere.
Is it safe to use every month?

Completely. Heat therapy for period pain has been used for decades. PeriodEase has an auto-shutoff after 30 minutes so you never have to worry about overheating, and the temperature stays within a safe range throughout.
Will it fit me?

The elastic strap is fully adjustable and fits waist sizes from 60cm to 110cm. It works for most body types and stays secure whether you're sitting, standing, or moving around.
Can I use it for back pain too?

Yes. Many women use it for lower back pain during their period. You can position it wherever the discomfort is worst, lower abdomen or lower back.

Shipping & orders
How long does delivery take?

Orders are processed within 24 hours. Delivery to the US/UK/AUS typically takes 3 to 5 business days. You'll receive a tracking link by email once your order ships.
Is shipping really free?

Yes. Free shipping on all orders, no minimum spend, no hidden fees.

Returns & guarantee

What if it doesn't work for me?

You have 60 days to try it. If it doesn't do what we say it does, you get a full refund. No forms, no hassle.
How do I request a refund?

Just email us at contact@period-ease.com within 60 days of receiving your order. We'll sort it out within 48 hours, no questions asked.